These terms apply when you use this website and when you engage First Glance Bahamas ("we", "us" or "our") for services. In these terms, "you" or "the Client" means the person or business we work for. By engaging our services, you agree to these terms. If your proposal, Statement of Work or contract says something different, that document takes priority.
Using our website
The content on this website, including our articles and guides, is general information. It is not professional, legal or financial advice for your situation. We may change or remove content at any time. Please do not misuse the website, interfere with how it works or copy our content and designs without permission.
Proposals and scope
Every project is set out in a written proposal, Statement of Work (SOW) or contract that describes the deliverables, price and timeline. Work outside the agreed scope is a change request, which we will quote separately before starting.
Your responsibilities
- Provide content, feedback, approvals and account access when needed. Delays in these may move the timeline.
- Make sure you have the rights to any text, images, logos and other materials you give us to use.
- Review your website or software before launch and let us know about anything that needs correcting.
Payments and fees
Retainers
Retainer fees are due in advance on the first day of each billing cycle, unless your SOW or contract says otherwise.
Projects
For projects that are not on a retainer, 50% of the total fee is due before work starts. The balance is due on completion, or as set out in your proposal.
Third-party costs
Some services rely on third-party tools, such as domains, hosting, plugins and software subscriptions. You agree to cover these costs, either included in your retainer or billed separately as set out in your SOW.
Late payments
Payments not received by the due date incur a late fee of $100. If a payment is still outstanding at the end of that month, we may suspend services. Services resume once all outstanding balances, including late fees, are paid in full.
Suspension and termination
- Suspension: if payments are not received on time, we may suspend services and access to deliverables, including websites and software. A message explaining the suspension may be shown on the website until the account is settled.
- Termination by us: we may end our services if payment obligations are repeatedly missed or these terms are otherwise broken.
- Termination by you: you may end our services by giving 30 days' written notice. Work completed up to the end of the notice period will be billed.
Working hours and communication
Our regular business hours are Monday to Saturday, 9:00 AM to 7:00 PM Eastern Time (Nassau time). Messages received outside these hours are answered on the next business day. Emergency support outside business hours may be charged separately unless it is included in your agreement.
Ownership of work
- Once all invoices are paid in full, you own the final deliverables we create specifically for you. Until then, we keep ownership.
- Third-party items, such as themes, plugins, fonts, stock images and software libraries, remain subject to their own licences.
- We keep ownership of our own pre-existing tools, code and methods, and give you the right to use them as part of your deliverables.
Showing our work
We may show completed work in our portfolio and marketing, unless you ask us in writing not to. We will never share confidential information when doing so.
Third-party services
Many projects depend on services we do not control, such as hosting providers, banks and payment gateways, app stores, Google and Meta. We are not responsible for their outages, decisions or policy changes. For example, approval of a merchant account for online payments is decided by your bank.
Results
We work hard to help your business grow, but we cannot guarantee specific results, such as search rankings, traffic, leads, sales or advertising performance.
Liability
- We provide our services with reasonable skill and care.
- We are not liable for losses caused by late payments, service suspensions, third-party services or breaches of these terms by the Client.
- As far as the law allows, our total liability for any claim is limited to the fees you paid us for the specific service the claim relates to.
- You agree to indemnify us against claims arising from your use of the deliverables, the materials you provide or your breach of these terms.
Confidentiality
Both parties agree to keep each other's confidential information private, unless the other party agrees in writing or the law requires it to be shared.
Disputes and governing law
If a dispute arises, both parties agree to try to resolve it through mediation before taking legal action. These terms are governed by the laws of the Commonwealth of The Bahamas, and both parties agree to the jurisdiction of the Bahamian courts.
Changes to these terms
We may update these terms with 30 days' notice to existing clients. Continuing to use our services after that date means you accept the updated terms.
Contact us
If you have a question about these terms, email [email protected] or use our contact page.